5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property managers want, but also often do not because of a lack of continuing excellent control procedures.
Safety guard companies are unlike any seller that a property supervisor usually hires. If you hire a painter, then you are able to see whether they are doing their jobs by looking at the walls. But when you hire a security guard business, how often can you see if the protector company is performing their job including running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your guards. In most instances they likely are, but it’s important to implement a system of verification and quality control to make sure that problems associated with the lack of doing these jobs don’t start to happen.
In this guide we will discuss five (5) easy steps to improving your safety guard service and achieving everything you imagine as your ideal gate house security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified amount of training before they could start working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and inquire does it look decent.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb way to screen if the protector is a fantastic match for your house is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a lot about what to expect from this shield and it provides you a chance to request a different shield if you feel that it is essential.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his delegated property is not quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Learn What your site specific training looks like:
• Does it happen at your property?
• How long is each officer educated?
• How long can the security firm double lender?
Determine the response to every one of these questions and be certain that they match what you believe is adequate. You should even consider sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to work at your property.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their work is not important and they start to find themselves as less of a region of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the two methods of remote supervision that prove most effective are:
If your guards must produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re on your property. These tracking systems allow the security guard business to track the log and time the activity of the guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the safety guard company provides a way of earning certain that each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Remember, when selecting a security adviser be confident that the adviser is not actually a security guard business. If that’s the case, your audit is sure to turn up problems with your existing security guard business.